IT Support with German and English (relocation to Prague)

What you'll be doing

  • You will be a part of a motivated multicultural team supporting German and English speaking clients
  • You will be the first point of contact regarding technical requests via phone, mail and other apps
  • You will document all service requests and create a knowledge database
  • You will monitor progress against customer SLAs to ensure customer service levels are achieved
  • You will escalate issues to other departments if necessary

Požadujeme

Our requirements

  • Fluent English and German
  • At least 1 year of working experience in a similar position
  • Knowledge of PC's hardware and software
  • Proactive and customer orientated personality

Nabízíme

We offer you various benefits

  • Great salary + 10% monthly bonuses
  • Professional development and personal growth within the company
  • Multicultural working environment
  • 5 weeks of holiday, 3 sick days
  • Mobile phone and notebook
  • Meal vouchers
  • Allowance for public transport
  • Contribution for pension insurance
  • Language courses
  • Luxury offices at Pankrac metro station

Plat: Neuveden

Úvazek:

Nástup: ihned

Požadujeme

Minimální dosažené vzdělání:

Místo výkonu práce

Stát:Česká republika

Kontakt na zaměstnavatele

Příjmení:Andrea Škodová, M.A.
E-mail:andrea.skodova@experis.cz
Telefon:+420 604 296 754